Information customers provide
When a customer submits a website enquiry, Raka Cabs may receive the name, phone number, email address if provided, company or organisation if provided, requested service, pickup and destination information, intended travel date or time, and any trip details entered in the message field. The website also records an enquiry identifier, submission time, form type and page source so the request can be identified and handled.
Customers may also provide contact details, trip requirements and related messages directly by phone, email or WhatsApp. Raka Cabs asks customers not to send information that is unnecessary for the transportation requirement.
How information is used
Raka Cabs may use relevant information to:
- respond to an enquiry and understand the requested transportation;
- communicate about routes, schedules, pickup arrangements, vehicle categories, availability and commercial terms;
- plan, coordinate and operate transportation that the customer asks Raka Cabs to arrange;
- provide customer support and appropriate follow-up;
- maintain reasonable business, accounting, security or dispute records where necessary; and
- send limited Raka Cabs follow-up or promotional communication, including occasional WhatsApp messages.
Raka Cabs does not intend to sell customer information or use it for unrelated purposes.
Customer and promotional communication
Operational communication may take place through phone, email or WhatsApp according to the contact details and channels used by the customer. This may include questions needed to understand an enquiry, confirmation discussions, pickup coordination and service follow-up.
Raka Cabs may also send limited promotional or remarketing communication about its own transportation services, including occasional WhatsApp messages. A customer can ask Raka Cabs to stop promotional messages by replying with an opt-out request or by contacting Raka Cabs using the details below. An opt-out from promotional messages does not prevent necessary communication about an active enquiry or transport arrangement.
Drivers, transport partners and service providers
Transportation fulfilment may require relevant trip and contact details to be shared with an assigned driver, an attached driver, or a transport partner or vendor involved in the requested arrangement. Only information reasonably needed for coordination and fulfilment should be shared for that purpose.
Information may also be processed through service providers that support website, email, communication, storage or business operations. Raka Cabs does not describe customer information as “never shared” because appropriate operational sharing may be necessary to provide the requested service.
Retention of website enquiries and other records
The active website enquiry store normally retains website enquiry records for up to 60 days. Records strictly older than 60 days are automatically pruned from that active operational store during legitimate application processing. A record exactly at the 60-day boundary is not treated as older than 60 days.
This active-store mechanism does not automatically delete development or disaster-recovery backups, email records, WhatsApp conversations, phone-derived information, invoices, accounting records, corporate records, or records reasonably needed for business, security, dispute or legal purposes. Where no specific period has been approved, those records are retained only for as long as reasonably necessary for the relevant purpose. This policy does not claim that every copy of every item of customer information is deleted after 60 days.
Reasonable information protection
Raka Cabs uses reasonable safeguards appropriate to the current website enquiry process. The active enquiry file is kept outside the public website directory, form submissions use validation and anti-abuse controls, and direct public access to the active enquiry file is blocked. Access and operational handling should be limited to people who need the information for legitimate business purposes.
No website, transmission method or storage system can be promised as absolutely secure. Customers should use care when deciding what information to send through any communication channel.
Customer choices and privacy requests
A customer may contact Raka Cabs to ask what information was provided, request a reasonable correction, ask for deletion where appropriate, raise a concern about its use, or opt out of promotional communication. A request may require enough information to identify the relevant enquiry or communication. Some information may need to be retained where reasonably necessary for an active service, accounting, security, dispute or legal purpose.
Privacy and grievance contact
Privacy requests and concerns can be sent to info@rakacabs.com or discussed by phone at +91 77319 94555.
Raka Cabs
Plot No. 55, Green Park, Jeedimetla / Suchitra
Telangana 500067, India
Customers may also use the contact page. Service arrangements are subject to the Terms and Conditions and the Cancellation and Refund Policy.
Policy updates
Raka Cabs may update this policy when its website process, communication practices or operating requirements change. The current version and its last-updated date will be shown on this page.