Enquiries are not automatic confirmations
Raka Cabs is enquiry-led. Sending a website form, message, email or telephone request does not itself create a confirmed booking, guarantee acceptance of the trip, guarantee vehicle availability, or reserve a specific vehicle. Relevant trip details, availability, the proposed arrangement and commercial terms may need to be discussed and confirmed separately.
A transportation arrangement should be treated as confirmed only after Raka Cabs has communicated confirmation of the relevant requirement. Any material condition that applies to a special or vendor-dependent arrangement should be communicated before confirmation.
Accurate trip information
Customers should provide accurate contact information and practical trip details, including the pickup and destination, intended date and time, passenger or luggage needs where relevant, and any special vehicle requirement. Customers should promptly communicate material changes. Incomplete or changed information may affect availability, coordination, quotation or the ability to fulfil the requirement.
Quotations and payment
A quotation or commercial discussion is based on the requirement known at that time. Applicable trip-related expenses may be charged at actuals where relevant and where they were communicated as part of the requirement or quotation. Raka Cabs does not use these terms to create an undisclosed or exhaustive charge schedule.
For normal cab requirements, advance payment is generally not a universal condition. Supported payment methods are UPI, cash and bank transfer. For an outstation requirement, Raka Cabs may request a nominal advance depending on the particular requirement, but an advance is not mandatory for every outstation enquiry. No fixed percentage or fixed rupee amount is established by these terms.
Approved corporate arrangements
For an approved corporate arrangement, Raka Cabs generally issues the applicable invoice at the end of the monthly billing cycle. Under the current operating model, payment is expected within 45 days from the invoice date, subject to commercial terms agreed for the particular corporate engagement.
Vehicle categories and vendor arrangements
A request for a vehicle category or example model remains subject to availability and confirmation. A specific make, model, colour or configuration is not guaranteed unless it is expressly confirmed for the arrangement.
Raka Cabs may use company-operated vehicles as well as attached drivers, transport partners or third-party vendors according to the requirement and availability. Certain premium, luxury or special requirements may depend on limited third-party availability. Examples such as Mercedes-Benz categories, an S-Class-type premium requirement, a Fortuner or a comparable premium vehicle explain the type of request only; they do not establish guaranteed inventory.
For a luxury, premium, special or vendor-dependent requirement, advance and cancellation conditions may apply based on the vehicle or vendor arrangement. The applicable condition should be communicated before confirmation. These terms do not create a fixed cancellation fee or percentage.
Pickup communication and customer availability
Customers should remain reachable through the agreed contact channel around the pickup time and should provide usable pickup information. If the customer is unavailable or unresponsive at the agreed pickup, Raka Cabs will attempt to contact the customer.
If no advance was paid, Raka Cabs does not currently apply a standard universal no-show charge. If an advance was paid, it may be retained depending on the circumstances. Where practical, rescheduling may be considered. Not every advance is automatically non-refundable.
Cancellation, rescheduling and operational disruption
The current cancellation and refund principles are set out in the Cancellation and Refund Policy. Ordinary cab requirements currently generally do not attract a standard cancellation charge, while special or vendor-dependent arrangements may have conditions communicated before confirmation.
Where practical, a changed requirement may be rescheduled by agreement. If Raka Cabs cannot fulfil a confirmed requirement, the response depends on the circumstances and may include attempting an appropriate alternative or replacement arrangement, considering rescheduling, or refunding an applicable advance or payment. Replacement vehicle availability is not guaranteed.
Reasonable conduct and personal property
Customers and accompanying passengers should communicate and behave reasonably, treat drivers and transport partners respectfully, and avoid requesting unlawful or unsafe operation. These terms do not create a predetermined damage-charge table or penalty schedule.
Customers should check for personal belongings before leaving the vehicle. Raka Cabs may reasonably assist when notified about an item believed to have been left behind, but recovery cannot be guaranteed.
Questions and concerns
Questions about an enquiry, quotation, confirmed arrangement or these terms can be raised through the contact page, by email at info@rakacabs.com, or by phone at +91 77319 94555.
Raka Cabs
Plot No. 55, Green Park, Jeedimetla / Suchitra
Telangana 500067, India
Information handling is described in the Privacy Policy.