A. Ordinary cab requirements
Under its current operating practice, Raka Cabs generally does not apply a standard cancellation charge for ordinary cab requirements. Customers should nevertheless communicate a cancellation or material change as early as practical so unnecessary vehicle and driver coordination can be avoided.
This describes the current general practice and is not an unconditional promise that every future or exceptional requirement will be free of cancellation conditions.
B. Outstation requirements
Raka Cabs may request a nominal advance for an outstation requirement depending on the particular trip and arrangement. An advance is not mandatory for every outstation enquiry, and this policy does not establish a fixed percentage or amount.
If an outstation arrangement is cancelled, any relevant advance, vendor commitment and practical circumstances will be considered. The applicable condition should be discussed as part of the requirement or before confirmation where a special condition applies.
C. Luxury, special and vendor-dependent vehicles
Some premium, luxury or special vehicle requirements may depend on third-party or attached-vendor availability. Examples may include Mercedes-Benz categories, an S-Class-type premium requirement, a Fortuner or a comparable premium or special vehicle. These examples do not guarantee that a specific vehicle is in inventory or available.
An advance or cancellation condition may apply to such an arrangement because a vendor or limited-availability vehicle may need to be committed. Conditions can vary with the vehicle and vendor arrangement and should be communicated before confirmation. Raka Cabs does not publish a universal fixed cancellation amount or percentage for these requirements.
D. Customer no-show
If a vehicle reaches the agreed pickup arrangement and the customer is unavailable or unresponsive, Raka Cabs will first attempt to contact the customer through the available contact details.
If no advance was paid, there is currently no standard universal no-show charge. If an advance was paid, the advance may be retained depending on the circumstances. This does not mean that every advance is automatically non-refundable.
E. Rescheduling
Where practical, Raka Cabs may consider rescheduling a cancelled, changed or missed requirement. Rescheduling depends on the revised requirement, vehicle and driver availability, any vendor commitment, and agreement on the new arrangement. It is not automatically guaranteed.
F. Raka Cabs unable to fulfil
If Raka Cabs cannot fulfil a confirmed requirement, the appropriate response depends on the circumstances. Raka Cabs may attempt an appropriate alternative or replacement arrangement, consider rescheduling, or refund an applicable advance or payment. A replacement vehicle cannot be guaranteed in every situation.
G. Approved refunds
When a refund is approved, it may be returned using an agreed practical payment method. The suitable method may depend on how payment was made and what is agreed with the customer.
No fixed refund-processing timeframe has been approved, so this policy does not promise an automatic number of hours, days or business days. Raka Cabs should communicate with the customer about the applicable refund once the circumstances have been reviewed.
H. Contact process
To report a cancellation, request rescheduling, discuss a no-show or raise a refund concern, contact Raka Cabs as soon as practical at +91 77319 94555 or info@rakacabs.com. Include enough information to identify the relevant enquiry or arrangement without sending unnecessary personal information.
Raka Cabs
Plot No. 55, Green Park, Jeedimetla / Suchitra
Telangana 500067, India
This policy should be read with the Terms and Conditions. Information handling is described in the Privacy Policy.